Sales Policy of Vachunie

Effective Date:January 8, 2025

At Vachnie, we are committed to providing our customers with premium sports equipment designed to enhance fitness and wellbeing. Our sales policy outlines the terms and conditions that govern the sale of products through our website, ensuring transparency and clarity for a seamless shopping experience.

1. Product Information

We strive to provide accurate and up-to-date information about our products. However, despite our efforts, some errors or inaccuracies may occur regarding descriptions, prices, and availability. We reserve the right to correct such errors, update information, or cancel orders if necessary.

  • Product Availability: All products listed on our website are subject to availability. If a product is out of stock, we will notify you as soon as possible and provide an alternative solution or refund.
  • Pricing: Prices are listed in U.S. dollars. We reserve the right to modify product prices at any time without prior notice. The price at checkout will be the final price for your order.
  • Product Descriptions: While we aim to provide clear and detailed descriptions of our products, please be aware that actual product appearances, sizes, and colors may vary slightly due to factors such as lighting, monitor settings, and manufacturing processes.

2. Order Processing

  • Order Confirmation: Once you place an order, you will receive an email confirming your purchase. This email will include details such as order number, items purchased, and the estimated shipping date. Please note that this email is only a confirmation and does not constitute an acceptance of the order.
  • Order Acceptance: Your order will be accepted once the payment is processed successfully. We reserve the right to refuse or cancel any order, including orders that may be affected by system errors or inaccuracies in product information.

3. Payment Methods

We accept the following payment methods for your convenience:

  • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Other payment options (if available at checkout)

All payments are processed securely through trusted payment gateways, ensuring that your payment information is safe and protected.

4. Shipping and Delivery

  • Shipping Costs: Shipping fees are calculated at checkout based on your location and the size of your order. We strive to offer competitive rates to ensure that your products arrive safely and on time.
  • Shipping Time: We aim to process and ship orders within 1-3 business days. Delivery times may vary based on the shipping method selected and your location.
  • International Shipping: Currently, we only ship within the United States. If you’re interested in international shipping, please contact us directly at info@vachunie.com.

5. Returns and Exchanges

  • Return Policy: We want you to be completely satisfied with your purchase. If you are not happy with your item, you can return it within 30 days of receiving your order. The product must be unused, in its original packaging, and in resaleable condition.
  • Refunds: Upon receiving the returned product, we will process your refund to the original payment method within 5-7 business days. Please note that the cost of return shipping is the responsibility of the customer unless the product is defective or damaged upon arrival.
  • Exchanges: If you wish to exchange an item for a different size or color, please follow the return process and place a new order.

6. Cancellations

You may cancel your order within 24 hours of placing it by contacting our customer support team at info@vachunie.com. Once your order has been processed and shipped, we are unable to cancel or modify it.

7. Customer Support

We are dedicated to providing excellent customer service. If you have any questions or concerns about your order, shipping, or our products, please reach out to our support team at:

Our support team is available from Monday to Friday, 9 AM to 5 PM (Eastern Time).

8. Privacy and Security

Your privacy and security are important to us. All transactions on our website are encrypted using industry-standard SSL (Secure Socket Layer) technology to protect your personal and payment information.

9. Limitation of Liability

In no event shall Vachunie be liable for any damages arising from the use of our products, including but not limited to personal injury or property damage. Our liability is limited to the total amount paid for the product or service.

By purchasing from Vachunie, you agree to these terms and conditions. If you have any questions or need further clarification, feel free to contact us. We’re here to assist you every step of the way!

Visit our website for more details: https://vachunie.com

This sales policy is effective as of November 21, 2024, and may be updated or modified at any time without prior notice. Please review this policy regularly to stay informed of any changes.